This my favorite Bank in UAE 🇦🇪 and they have very good staff with excellent experiences they working hard to serve the customer and the facility in the bank very excellent also the waiting area its very unique i would like to thank the admin and the employe Shatha Albana she is one ☝️ handed my request and she work excellent thank fab

Amazing building like the structure very beautiful banks building.

Worst customer service !Its been more than an hour I am trying to reach customer call center but no answer.Poor customer service of all.First 30 mins ,automated voice of AI will annoy you ,and later somehow she transfer calls and basically you are on hold for long time.Worst worst worst !

Worst customer service experience. I will never come back to this place and i will not do any transaction with this bank dubai first.

The worst bank I dealt with its horrible Ive been trying to call for 2 hours no one received my call tried all branches... my cord wont work online i dont receive any msg for transactions..... cant believe this bank still exist

This branchs desktops are just for showoff - I am sure the employee dnt know how to use them. My 2nd visit to same branch same Customer Care (Him*****hu) and his same reply Sir, Call the customer care in front of me. i want to know why they ask you to visit the branch. I guess the desktop in front of him can definitely answer his own question but NAA - We cannot do anything from here, Please call telephone customer care. I told him I dnt have mobile balance to make such a long call but for him i am sure its a way to Shhooooooooooo the customer away. Thank You Mr. Him*****hu for your service.BTW, who resolve the issue by saying call the customer care in front of me.? I insist him to please open his system and check the last update you may find the reason why telephone customer care directed to visit the branch.So, now whenever someone has to visit the branch, please keep the solutions handy.

Its one strongest bank in middle East.. but they must improve customer service..more training required

Bad very bad service no matter in counter or online

I deposited some money into an account and the machine got stuck. The receipt didnt even have the amount the machine took plus the customers service is rude and dont know anything.

Very poor customer service. I applied to open account and they came and took the papers. Now there is no update. The agent collecting the documents does not reply also. Horrible !!!

Tel. No. is always going Busy.

In the main road Algeria st.

I went for DubaiFirst transaction and all the staff are so helpful, especially Ms. Fatima.

Very poor customer service from FAB Bank. Might be lowest in UAE for their customer care and responsiveness. Would advise all to be cautious to deal with FAB Bank.

The worst ever banking experience I had in UAE !! 😔 Dubai First Bank’s Bank Guarentee refund department you keep me in waiting till 9.40am on a Tuesday morning for a Cheque collection saying that finance dept. Nobody arrived yet !!? and once the person came also nothing happened on the refund request doc given on 4th Nov.

The worst ever banking services that I experienced even as an Elite Gold customer with them!!! Very high interest base rate 8.5%, commercial 9.75%, MBR 5.75%. No transparency on how FAB is calculating these rates and they will change it without informing the customer!!! Takes ages to get simple service such as liability letter or do loan settlement, or even clearance cert. No professionalism, no clear time line for a service and no commitment to deliver a service. Save your time and your money by staying away from this FAB bank.

Horrible service, I asked the security as well as one employee for Edirham and they confirm that it is available and they provided 2 token numbers and after I reached the cashier (1,5 hours) they said it is stopped and they are not providing. No information and very bad service

You cant define it a bank. Their only aim is to suck every little amount possible without caring a 6 months ongoing complaints due to their own mistakes. Astonished!!!

Dubai First Credit Card is their wrost service, Please dont take it.

The Worst bank ever ! Terrible customer service except for the Lebanese lady (Mai) , she helps from her heart .. the other staff plus the branch manager needs more training on how to smile and to treat the customers!!

Very bad customer service very slow workers, took me along time just to get IBAN number and they charged me 105 AED for it

Very poor customer service from FAB Bank.

Horrible bank, worst ever with very bad customer service, no ethics and not recommended at all. Don’t ever deal with FAB

Lovely bank!!.completely reliable

Dubai first is they are branch . Very bad credit card , they have fraud customer . Never never contract with them

Great Place at Mirdif.good service

Worst customer service ever..

Complete waste of time.

The Worst branch possible!!!! Horrible people! No customer service!

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Best bank in UAE

Good bank

Amazing

Extremely slow

Zero Customer Service

FAB bank

Fast

Worst bank

Excellent

Excellent and very close

Worst branch in terms of customer service

Very bad customer service

Mirdif branch is very bad

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